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I loved your Ouch! book! Read it cover to cover. What I liked about it was that there were such great concrete examples. And the examples covered a broad continuum – from cool, casual comments to more formal ways to express oneself. The book offers so many valuable and useful perspectives that are hard to find elsewhere. I love the DJ example of “Whoa, I’m not going there.” So many people don’t know what to say. I used this book as a unit in my “Interpersonal Communication” course and my students all responded enthusiastically. What a great balance of information and insight without being preachy, Leslie. Thank you!
Instruments
I think it [DiversiScan™] is a fabulous tool, elegantly simple, and I mean that in the best sense. I once heard Hersey (Hersey and Blanchard) say that if a model is not simpler than reality, it is of no use. I would say the same for any tool / method such as your assessment. It gives people a way to get their arms around a very complex issue in a real, practical way that helps them prioritize and figure out where to begin their change efforts.