Diversity and Inclusion Center



Baystate Health
L.L. Bean
Campbell Soup Company
Mayo Clinic and St. Luke’s Hospital
Culinary Institute of America
Orange County Government
CVS Caremark
SunTrust Bank
The Walt Disney Company
Florida Blue / Blue Cross Blue Shield of Florida
University of Central Florida
Florida Hospital Waterman
U.S. Government Agencies
Harcourt, Inc.
Wyndham International

Plus, our cultural competence and diversity and inclusion training tools [videos, eLearning, instruments, books] have been utilized by over 1000 organizations, universities, government and not-for profit agencies around the world.


Blended Learning / eLearning

With your help, we saved over $5.5 million by moving to a blended-learning strategye-learning, instructor-led training, and one-on-one coaching — for our managers’ diversity and inclusion experience.
Director of Learning & Development, Fortune 500 Company
Having worked in the diversity / inclusion field for over twenty years, I have been privileged to encounter dozens of valuable products designed to increase both awareness and skills. None has surpassed Leslie Aguilar's training video, Ouch! That Stereotype Hurts! and I was thrilled to recently learn that the Ouch! material and message is now available in an eLearning format. I just completed it and found it straight-forward, easy-to-follow, and, as with the video, filled with practical skills. Perhaps most important, there is something about the design that made me want to keep clicking and moving on – maybe it's the flow of the content or the "look" of it, but it seemed to carry me along. Great job, Leslie!
Sondra Thiederman, Ph.D.
Author of Making Diversity Work: Seven Steps for Defeating Bias in the Workplace
Whenever I evaluate how effective a learning program is, I pay attention to three things: 1. Does it get the job done? YES! 2. Will people learn and be able to fix their mistake? YES, and in a way this is the most important criterion because it's a learning program. 3. Will people enjoy the process? YES, I sure did! For creating a common understanding of diversity and inclusion concepts the Ouch! e-learning course is fantastic. Well done!"
Dr. Robin Johnson
Author of the textbook, Organizational Behavior: A Multicultural Approach

Ouch! That Stereotype Hurts [video and book]

I loved your Ouch! book! Read it cover to cover. What I liked about it was that there were such great concrete examples. And the examples covered a broad continuum – from cool, casual comments to more formal ways to express oneself. The book offers so many valuable and useful perspectives that are hard to find elsewhere. I love the DJ example of “Whoa, I'm not going there.” So many people don't know what to say. I used this book as a unit in my “Interpersonal Communication” course and my students all responded enthusiastically. What a great balance of information and insight without being preachy, Leslie. Thank you!
Sue Easton
Communication Professor, Rollins College,
and Author of Communicating Globally: Intercultural Communication and International Business
Your Ouch! video is even more powerful than the book. And I LOVED your book!
Regina Dunay
Senior Consultant, Spherion Human Resource Consulting Group
Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict – just practical, specific skills that can be immediately applied in the workplace. Ouch! is a must-have and a must-see for anyone seeking to create and sustain a respectful workplace.
Sondra Thiederman, Ph.D.
Author of Making Diversity Work: Seven Steps for Defeating Bias in the Workplace
Thank you for making a difference for all of us. Ouch! is brilliant. Keep going because you’ve touched a lot of lives.
Technical College
The Ouch! video is a great complement to our harassment training since many potential harassment situations involve those "not so obvious" stereotypical comments. As participants watched the video, we could see heads nodding in agreement that stereotypes still exist. Since rolling out the training, employees in all of our facilities across the U.S. are saying "ouch" to speak up against stereotypes.
Employee Relations Specialist
Fortune 1000 Company
I just wanted to let you know that we taught the Ouch! That Stereotype Hurts class yesterday and it was awesome. We were told by many of the 95 leaders present that it was the best diversity training they have ever had. It scored a 4.9 out of 5 on the evals. Ouch! really is an excellent program and very easy to teach. Thank you!!
Linda Misko MSN, RN-BC
Manager, Education Department
Florida Hospital Ormond / Oceanside
Awesome material. Such rich interaction and discussion. We used Ouch! That Stereotype Hurts with our executive group and now we want to roll it out to other members in the organization.
Tanya A. Williams, Michelin North America
5 out of 5 stars
Ouch! That Stereotype Hurts is a very easy-to-use training program that makes a strong point. The examples are realistic, and the techniques are easy to implement. Remember, most people don't speak up against bias because they don't know how. This program teaches the how. With practice, it gives us confidence to handle those types of situations where before we might not have because we didn't know what to do or say. I recommend Ouch! That Stereotype Hurts for any organization that wants to increase employee awareness of remarks that might seem OK on the surface but are really based on bias or stereotypes.
Training Media Reviews
Review by Linda Pacheco © 1997-2008 TMR Publications
5 out of 5 stars
We would give Ouch! That Stereotype Hurts, 5 out of 5 stars because it handles the topic of diversity and stereotyping so well and yet remains entertaining. It provides real life examples and believable techniques for speaking up and speaking out against stereotypical statements that can lead to discrimination and harassment.
Business Training Library
Andy Shadburne and Matthew Dunn
5 out of 5 stars
To me, one of the most impressive things about the Ouch! program is its simplicity. It deals with what is often a highly charged and emotional subject in clear, straightforward language that all of us can understand and makes the case that we all greatly benefit, both individuals and organizations, from a bias-free workplace. Biases and stereotypes are among the biggest barriers to creating an inclusive workplace. The Ouch! That Stereotype Hurts program is one of the most effective tools we've seen that organizations can use against them.
Workforce Diversity Network
Review by Mike Streeter © 2008 Workforce Diversity Network

Ouch! Your Silence Hurts [video]

I have one word, FABULOUS!!! This video gives real, gut-wrenching examples of individuals and situations. Most important, it challenges people and gives them the idea that they have the ability to confront stereotypes by showing them how. Ouch! Your Silence Hurts will be so helpful because most people want to do something, but don't know what or how.
Anita Rowe, Ph.D.
Partner, Gardenswartz & Rowe; Co-Author, Emotional Intelligence for Managing Results in a Diverse World
You know we love your first Ouch! That Stereotype Hurts video. Your new one – Ouch! Your Silence Hurts – is ten times better. My assistant had tears in her eyes. You nailed it with showing the impact of staying silent.
Bobby Rodriguez
Chief Diversity Officer, Baystate Health
The voices in the shadows was a stirring image, and the specific examples of what to say were effective. The most powerful piece of learning for me was to establish that it is better to say something that is imperfect, rather than waiting to think about the right words and saying nothing.
HR Professional

Training Design and Facilitation

The best training I've ever attended.
— Frequent feedback from workshop participants
Leslie Aguilar was the principal in the design and implementation of four Diversity training modules for Campbell Soup Company over the last five years. Her continued involvement with our Diversity staff has contributed to the movement of several diversity initiatives across Company locations. Whenever I recommend International Training and Development, LLC to my colleagues, I always mention that Leslie Aguilar exemplifies all of the "P"s that are imperative in my decision to use consulting services regarding diversity issues — proficient, professional, practical and personable.
Donna J. Smith, Corporate Diversity, Campbell Soup Company
Leslie, when I think about working with you and with your organization, I think about the ease with which we were able to get the job done. You captured our culture and what we were looking for so easily and delivered just the right kind of program for us with the right tone. You are very easy to work with, you hear your customer, and you deliver what your customer has asked for. There are two important pieces to me. First, your very broad, appreciative approach allowed us to look at the diversity question in a new way. You got us thinking about similarities and differences, and thinking about creating an environment that is inclusive rather than exclusive. How useful this is - it yields results in performance for the organization in the long term! Secondly, but certainly not least, from a Bean perspective, you provided very useful tools. Tools to use when confronted with a situation - or in advance of - tools that allow us to think things through, to think differently, and to behave differently as a result of your training sessions at Bean.
Anne M. Sowles
Director, Total Quality Human Resources, L.L. Bean
Leslie, I had an opportunity this morning to attend the Diversity Awareness Workshop for the first time… not just as ambassador kicking it off, but as a participant. I was truly impressed with the program — the design, the flow, and the facilitator were all excellent. The facilitator, Paul, was outstanding. Now I see why the evaluations have been so good all along… excellent work, Ms. Leslie, to you and your entire team!
Mara Tice, Manager of Organizational Effectiveness – Service Organization
Blue Cross Blue Shield of Florida


I have used DiversiScan™ over the past several years in a variety of settings. It is, without question, the best Diversity Strategic Planning tool I have ever used. At both the manager and executive levels, D'Scan guides leaders to think and act strategically to achieve the results they desire. DiversiScan™ is the cornerstone of all the work I do.
Bill Hertan
President, TRI Partners, Inc.
I think it [DiversiScan™] is a fabulous tool, elegantly simple, and I mean that in the best sense. I once heard Hersey (Hersey and Blanchard) say that if a model is not simpler than reality, it is of no use. I would say the same for any tool / method such as your assessment. It gives people a way to get their arms around a very complex issue in a real, practical way that helps them prioritize and figure out where to begin their change efforts.
Anita Rowe, Ph.D.
Author of Managing Diversity: A Complete Desk Reference and Planning Guide
and Co-Founder of Gardenswartz & Rowe
We utilized the DiversiScan™ process with our two diversity teams. The result is that we created four task forces for the four signposts that we determined were critical for us. The Diversity team members were thankful - they had been caught up in sponsoring special events. This allowed them to focus and move forward. We will use this process with our Senior Executives later this year.
Director of Training, National Retail Chain
We used DiversiScan™ with a mixed team from our manufacturing plant. It is a nice mechanism to get people started on a meaningful discussion about their organization and then to come up with a diversity plan. I was very comfortable using DiversiScan™ and I am confident I will use it again. It’s a good tool for doing strategy work within the business.
Internal Diversity and OD Consultant
National Building Products Manufacturer and Distributor
In 15 years of diversity work, DiversiScan™ is the first tool I've seen that captures the organizational development side of diversity. Leslie Aguilar has done an incredible job of presenting this complex subject in a most accessible way — we watched managers grasp its implications very quickly and delve into substantive discussions. Our Diversity Sponsors Network members here in the Seattle area are delighted to have learned to use the tool and they are applying it in their organizations.
Barbara R. Deane, VP / Editor, DiversityCentral.com,
The GilDeane Group, Inc., Seattle, Washington

create counter