Diversity and Inclusion Center

Leslie Aguilar


Leslie Aguilar is author of the best-selling Ouch! That Stereotype Hurts and Ouch! Your Silence Hurts video-based training programs. She has authored two books and three diversity / inclusion assessment instruments:

Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World (Walk the Talk Company, 2006)
Multicultural Customer Service: Providing Outstanding Service Across Cultures (McGraw Hill / Irwin, 1996)
Diversity Competencies Assessment
DiversiScan: Scanning the Environment for Diversity-Related Issues and Opportunities
Diversity Leadership 360°

Leslie currently develops diversity / inclusion online resources such as:

Ouch! That Stereotype Hurts Online Learning Experience
Diversity & Inclusion: It’s Our Business eLearning Series
Leslie Aguilar is author of the best-selling Ouch! That Stereotype Hurts and Ouch! Your Silence Hurts video-based training programs

Leslie served on the National Workplace Diversity Panel – Society for Human Resource Management (SHRM) from 2005 – 2008. She is past-chair of the American Society for Training and Development (ASTD) Central Florida Chapter Diversity Council. Leslie has facilitated hundreds of workshops on diversity & inclusion, cross-cultural communication, multicultural customer service, and cultural competence over the last 20 years.

Prior to forming her own consulting group in 1992, Leslie worked fifteen years with The Disney Company in Guest Relations, The Disney University, and Disneyland Paris. She developed learning programs for new projects such as Disney Vacation Club sales team training, new employee orientation at Disneyland Paris, and the orientation / counterpart program for Disneyland Paris executives and managers training in the U.S. for up to six months.

Leslie holds a Bachelor of Arts degree in Foreign Language. She was educated at the University of Valencia, Spain; the North American Cultural Institute, Guadalajara, Mexico; the University of Paris IV (Sorbonne), France; and Stetson University, Florida. She also studied at the University of Geneva, Switzerland, as a Rotary International Scholar.

To reach Leslie or for more information:

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