Ouch! That Stereotype Hurts | Book
Ouch! That Stereotype Hurts…
will help you be a more effective communicator in today’s diverse business environment. The book provides guidelines for communicating respect and inclusion, a six-step model for how to recover when you have unintentionally said something you wish you hadn't and your foot is in your mouth, and 12 techniques for speaking up against bias and stereotypes.
Ouch! That Stereotype Hurts Book
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Ouch! Chapter Titles:
1
The Language of Inclusion
2
Communication Recovery – What to Do When Things Go Wrong
3
Speaking Up Against Bias Without Blame or Guilt
4
Planning for Inclusion
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Ouch! That Stereotype Hurts Book
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