Diversity and Inclusion eLearning
Diversity & Inclusion:
It's Our Business

Goal

To expand Diversity and Inclusion knowledge, awareness, comfort level and competency for Supervisors and Managers

Module Title

Module Objectives

Key Concepts Covered

New!
Exploring Diversity & Inclusion
Define key terms and concepts
Understand the business case for diversity and inclusion
Practice diversity and inclusion skills and behaviors
LGBT: Gender Identity & Gender Expression / Transgender / Read More
New!
Exploring Diversity & Inclusion
Diversity / Dimensions of Diversity
Inclusion
Cultural Competence
Bias – Conscious and Unconscious
Perception
Stereotypes
Changing Demographics
The Business Rationale for Diversity and Inclusion (individual / team / organizational / societal)
Guiding Principles / Legal Guidelines
The Leader as Role Model
Speaking Up vs. Silent Collusion
Ally
Five Critical Skill-Sets for Diversity and Inclusion
Expanding Your Awareness
Similar Yet Unique: Race & Ethnicity
Expand your awareness of race and ethnicity
Support an inclusive environment for employees, guests and vendors
Practice responding appropriately to diversity-related situations with guests
Similar Yet Unique: Race & Ethnicity
Race, Ethnicity, Culture and Language
The Human Race – The Human Genome Project
Demographics
Perception
Discounting and Discrimination
Guiding Principles / Legal Guidelines
Addressing Diversity Concerns in Guest Service
Expanding your Awareness
Race & Ethnicity Tools and Resources
Everyone Has One: Gender
Everyone Has One: Gender
Expand your knowledge of gender
Explore stereotypes
Recognize and stop behaviors that devalue others
Everyone Has One: Gender
Gender and Gender Identity
Gender Socialization
Business and Work / Life Implications
Stereotypes and Generalizations
Bias and Prejudice
Silent Collusion
Ally Behavior
Guiding Principles / Legal Guidelines
Addressing Diversity Concerns in Vendor Relations
Expanding your Awareness
Gender Tools and Resources
Stronger Together: Age & Generation
Expand awareness of age and generations
Create an environment of respect and inclusion for guests and employees of all ages
Stronger Together: Age & Generation
Generations in the Workforce
Generational Influences on Individuals
Myths and Misperceptions
Guiding Principles / Legal Guidelines
Equity and Equality
Stereotyping Employees and Guests
Bias-Free Guest Service
Inclusion and Respect
Cultural Competence
Addressing Diversity Concerns in Teams and Guest Service
Expanding your Awareness
Age & Generations Tools and Resources
New Insights: LGBT Community
Expand your awareness of LGBT communities, and by doing so, create new insights
Provide tools and resources so you can model valuing and respecting diversity of employees and customers
New Insights: LGBT Community
Sexual Orientation
Inclusion and Respect
Being an Ally
The Business Case for Inclusion
Facts and Fiction
Guiding Principles / Legal Guidelines
Addressing Guest Bias Towards Employees
Expanding your Awareness
LGBT Tools and Resources
Understanding the “T” in LGBT: Gender Identity & Gender Expression
Explore terms, concepts and common questions related to gender identity and gender expression
Identify inclusive and respectful behaviors as well as some non-respectful words and behaviors to avoid
Gain knowledge, resources and tools for addressing workplace situations related to gender identity and gender expression
LGBT: Gender Identity & Gender Expression / Transgender / Read More
Understanding the “T” in LGBT: Gender Identity & Gender Expression
Gender Identity and Gender Expression
Transgender, Transsexual
Biological Sex, Gender and Gender Role
Gender Identity is Different than Sexual Orientation
Harassment and Discrimination
Inclusive and Respectful Behaviors
The Business Case for Inclusion
Guiding Principles / Legal Guidelines
Transition in the Workplace
Expanding your Awareness
Gender Identity and Gender Expression Tools and Resources
Your Role as Leader