Diversity and Inclusion Store

Guarantee and Return Policy

The Diversity and Inclusion Center Guarantee and User's License
All video training programs and support materials.
Thank you for selecting this Diversity and Inclusion Center training program. We hope it will be an effective component in your organization's training curriculum.

Please note that you have certain rights as well as some restrictions on your use of this program. If you disagree with any of these rights or limitations, please return your program at once. YOUR USE OF THE PROGRAM INDICATES YOUR AGREEMENT TO COMPLY WITH THE LIMITATIONS OUTLINED WITH THIS LICENSE.

You may use the video, CD or DVD (hereafter "Program") as often as you need to train employees within your organization. You may NOT use this Program to train people outside of your organization, nor may you lend, rent, sell or otherwise make this Program available to any person or entity that is not a part of your organization. Training consultants who are contracted to provide training using a training program from The Diversity and Inclusion Center are permitted to use our products within their customers' organizations.

You may make as many copies of the printed and CD-ROM support literature as you need for your internal training needs. You may NOT make any copies of the videotape(s) or DVDs in any form whatsoever, including but not limited to "safety" copies, archive copies, audio copies, digitized video copies, or any other copy. The Diversity and Inclusion Center will replace damaged copies of our Programs at no charge (except shipping).

You may show the Program to individuals or groups of any size in one location at a time. You may NOT broadcast or transmit this Program using any technology whatsoever including, but not limited to, closed-circuit broadcast, local area broadcasts, cable-cast, intranet or internet transmission, video server transmission, satellite transmission or any other multiple location technology without written permission from The Diversity and Inclusion Center. Such broadcasts can be arranged with a separate license for which additional fees will be charged.

The Diversity and Inlcusion Center Returns Policy
The Diversity and Inclusion Center guarantees the quality of our programs. If there is a defect in a videotape or DVD you receive, please notify us and we will replace the defective product at no charge. If you damage a videotape or DVD, contact us and return the damaged item and we will replace it for the cost of shipping.

The Diversity and Inclusion Center makes it possible to preview our programs in their entirety either online or by receiving a preview video. Our facilitation materials are also available for online review at no charge. We strongly recommend that customers view the complete program and support materials BEFORE making a decision to license a product from The Diversity and Inclusion Center. There should, therefore, be no need to return a Program once it has been licensed for training and returns will not be accepted.

In unusual special cases (for example where the wrong program was ordered by mistake), a program may be exchanged for another program from The Diversity and Inclusion Center. Please contact us if you have such a special situation.

If you have any questions about The Diversity and Inclusion Center's User License or Returns Policy, please contact us at 407.859.1191 or email us here.

Shipping Information
We ship our products via FedEx or UPS and offer multiple options. If a product is ordered and received in our database by 2:00 p.m. Eastern Standard Time, Monday through Friday, to the best of our ability, that product will be shipped the same day via the selected shipping method. Orders received after 2:00 p.m. EST will be processed next business day. All orders are subject to product availability. You will be notified if there is a problem shipping your order via the requested ship method.

Couriers sometimes choose to not leave a package if there is no one available to sign for it, particularly at apartments. If your order is a RUSH, please ensure someone is available to receive and sign for it.